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IMPORTANT NOTE: By inputting a password and accessing this site beyond this page, I and the business entity by whom I am employed agree to be legally bound by the Terms of Password Use provided by Diebold with the password as well as the Terms of Password Use posted on this site.


New Customers

This site is for commercial customers only. Items sold are not for use by individual consumers. To purchase all of your consumable ATM and branch supplies, visit is for sales to commercial customers only. No items are made available for purchase by individual consumers through this site. This password-protected DieboldDirect web site is for sales of replacement parts for locks, drive-thru visual auto teller (VAT) systems, vaults and other financial institution products to professional service companies in the business of repairing such items.

To gain access to this site, a Non-ATM Diebold Parts Supply Agreement must be agreed to in writing by both your company and Diebold. The Parts Supply Agreement specifies the terms under which a commercial purchaser may obtain parts from Diebold. A professional service company that has a signed such an Agreement obtains rights to purchase Non-ATM Diebold parts that Diebold makes available, as well as the necessary Diebold intellectual property rights to install and test the parts that are purchased.

If you are a commercial enterprise that services banking equipment and would like to be considered to receive a username and password to view and purchase Non-ATM service parts from Diebold, you can download the electronic form below. Once the form is completed and signed, please scan and email a copy to Please be sure to include the words NON-ATM Parts Agreement in the subject line of your email. If you would like to mail in your parts agreement request, please print, complete and sign two originals of the contract application information form and the agreement available through the link below and mail to:

DOWNLOAD the service parts agreement. This is an electronic form. You can fill out the highlighted sections prior to printing so you do not need to enter information by hand. An electronic signature is not acceptable, please sign and re-scan your copy upon completion if you will be sending your copy back via email.